I don't see a carrier I am interested in. Can they be added to CarrierWatch?
If you would like to monitor a carrier, but cannot find them in the CarrierWatch database, click the "Request a Company" tab. This will take you to a form in which you can make your request. If you need the information quickly because you are loading the truck within a few hours, please click the Loading Today option and we will expedite the process.
We can usually add a new carrier to the Registry and get their insurance information to you in just a few hours. Alternatively, you may call our CarrierWatch hotline at 1.800.551.8832 to make the request by phone.
Note: Requests received after 1:00 pm Pacific Standard Time may not be serviced until the following business day.
What are the warning levels in CarrierWatch? What triggers a caution or warning?
CarrierWatch automatically rates each carrier, giving them one of the following states: Green = No issues, Yellow = Caution, Red = Warning.
A carrier will receive a red (warning) status if:
- The docket number does not have active common or contract authority
- The DOT number is inactive
- The carrier has an unsatisfactory safety rating
A carrier will receive a yellow (caution) status if:
- Either the common or the contract authority is on 30 day notice of revocation
- The carrier has a conditional rating
- The carrier has any CSA BASICs Alerts
What companies are included in the CarrierWatch database?
The CarrierWatch database contains information on almost 500,000 transportation companies of all types. The database includes all types of carriers (past and present) that are licensed to move freight in the United States and Canada. Carriers in the database include interstate carriers (those with a docket number), freight forwarders and intrastate carriers. At present, the database does not include carriers that transport passengers or household goods.
Where does CarrierWatch data come from?
The CarrierWatch database includes information from a variety of sources including the FMCSA, insurance producers and from carriers themselves. When looking at the company detail page for a carrier, the information is divided into multiple sections, each labeled with its source.
What monitoring levels are available in CarrierWatch?
If you have purchased the premium version of CarrierWatch, you can select the level of monitoring you would like CarrierWatch to perform. The types of monitoring are: Premium Only – All carriers on your list will be monitored for changes to insurance as well as safety and authority; Basic and Premium – If you select this option, you will be able to control the level of monitoring for each individual carrier.
If you have purchased the basic version of CarrierWatch, this option will be set to "Basic Only", meaning that all carriers on your list will be monitored for changes to CSA 2010 and other safety data, authority and DOT-reported insurance.
Note: If your CarrierWatch account is set up to perform automatic uploads, you will not be able to change the monitoring level. Please call or email the CarrierWatch Support team who will be happy to make this change on your behalf.
When is CarrierWatch data updated?
We update the data in this database on a regular basis to make sure that we are delivering the freshest information possible. DOT Authority and DOT Insurance data are updated via a batch feed every night. Safety Ratings are checked daily. Insurance information is updated every day, throughout the day, and reflects the most recent data we have received from the insurance producer. CSA 2010 scores are updated once per month, as soon as they are published by the FMCSA.