An owner-operator who runs the spot market sometimes needs to be ready to improvise, adapt, and overcome obstacles that could derail a successful delivery.
Getting held up by a shipper for three or more hours to get loaded can cause missed delivery appointments. Sometimes drivers can camouflage these issues in hopes of never having to deal with the repercussions of a failure to deliver, but ELDs will highlight time management problems throughout our industry.
But with ELDs coming, "don't tell the broker" will soon be replaced with "the driver's out of hours." Letting the broker know immediately when you've been delayed is a good start to fixing the problem.
- The broker could reschedule your appointment for the next available date and time that works.
- It could be impossible for the broker to help at all and the driver with the load could be considered a work-in to get offloaded.
Some drivers might still hesitate because the broker could decide to replace the owner-operator with another carrier that has the hours to complete the trip. This could create more difficulties in getting paid detention or truck-order-not-used (TONU), though, if the owner-operator never got started with the load. This is why the sooner you let the broker know, the better, before even more of your driving time gets wasted.
Chad Boblett is the owner and driver of Boblett Brothers Trucking of Lexington, KY. Chad also founded the Rate Per Mile Masters group on Facebook, a communications hub for more than 13,000 members, including owner-operators, truck drivers, and other transportation and logistics pros.
Categories: Best Practices and Benchmarks