Broker Detention Survey

A third of brokers pay detention fees whenever carriers ask, but the remaining two-thirds pay only when they collect a fee from shippers, according to a survey by DAT Solutions. The survey was completed by 257 carrier customers and 50 broker customers. Nearly 63 percent of the carriers surveyed said that they spend more than three hours at the shipper's dock each time they're getting loaded and unloaded.

Below are the questions answered by brokers. Click each question to expand. Click here to view carrier responses.

Please tell us a little about your company. How do you describe your company?

How do you describe your role at your company?

How long does the driver sit at a dock before you define it as being detained?

How big of a problem is detention to your operation?

Over the course of a year, how often do your carriers report being detained?

When you negotiate with a shipper to move a load, how often is detention included in the payout?

Where would you rank detention among all the challenges facing your company?

Do you arrange an appointment to pick up or unload, and communicate that to the carrier?

If the carrier arrives early, how often are they immediately loaded/unloaded?

How often do carriers complain to you about detention?

Do the carriers complain about a few shippers or is it broader issue?

If carriers complain frequently about one shipper, what do you do?

How often do you pay detention to your carriers?

What is the standard hourly rate you pay for detention?