What is DAT Assurance™?
DAT Assurance helps carriers collect past due freight payments. Assurance is provided at no additional cost for active carrier DAT load board subscribers. If we can’t collect, DAT will credit your account up to $1,000 based on your level of subscription. The collections partner for the Assurance program is Debt Recovery Resources.
How does Assurance work?
- Find qualified loads on any of DAT load board as noted by the Assurance icon (shown above) on the load details.
- You must select the “Assure It” logo link (shown above) to be eligible for repayment, and then register the load.
- You will be prompted to fill out a short form. Submit the form, download and sign the Collections Services Agreement and submit to DAT.
- If you have not been paid for that load within 60 days, Debt Recovery Resources will attempt to collect the debt for you.
- If we are unable to collect the past due amount within 120 days, DAT will credit you for the outstanding amount, up to $1,000. (Credit amount may vary, and is detailed in your service agreement.) Our collections partner will continue to attempt collections on your behalf.
Is there a fee for using Assurance?
No! Registering loads with Assurance is offered at no charge to active carrier load board customers, subject to the terms of the service agreement for those products.
What can I expect from Assurance?
DAT Assurance is provided to you through Debt Recovery Resources, a highly rated full-service commercial collections agency. The process for registering a load with Assurance is as follows::
- Day 1: A carrier customer conducts a load search, chooses a load and if the load qualifies, registers it with the Assurance Program. The carrier submits Collections Services Agreement to DAT agreeing to Terms and Conditions of the Assurance Program.
- Day 45: Carrier customer is sent 45-Day reminder email requesting notification if the debt on the load has been paid. Customer notifies DAT Solutions that debt is not yet paid.
- Day 60: Load registration period expires. Customer has 15 days to respond, indicating if the debt was paid or not. Collections Services Agreement must be signed and submitted to DAT. The customer *must* change the status from “In process” to “In collections” if not paid after Day 60. Customer must update status within 15 days otherwise no collections will be started.
- Between days 60 to 75: If payment is past due, update the status of the load, to “In collections,” DAT Solutions will then send load registration information to Debt Recovery Resources with notification that the debt has been assigned for collection. Debt Recovery Resources attempts to collect debt for Carrier customer for 60 days after the debt is assigned to collection.
- Day 120: Debt Recovery Resources notifies DAT Solutions that debt hasn’t been collected from the Broker. Carrier customer is then issued a credit from DAT Solutions up to $1,000 based on customer’s subscription level. Debt Recovery Resources will continue to attempt collections on the carrier’s behalf beyond Day 120 and will issue a credit to the carrier upon collection, less any credits provided to you by DAT.
Is there a limit on the amount I can recover?
If debt collection is unsuccessful after 60 days from the date that the transaction was assigned to collection, Debt Recovery Resources will notify DAT and DAT will issue a credit to the customer. Credit amount varies based upon freight matching service subscription and will be the lesser of the past due balance or the level noted below:
- DAT TruckersEdge Pro = $250 credit to customer subscription
- DAT Power Select Carrier = $500 credit to customer subscription
- DAT Power Office Plus Carrier = $1000 credit to customer subscription
Is there a limit to the number of loads I can assure?
There is no limit to the number of loads a carrier can register with Assurance. However, DAT Solutions will not permit registration of more than 100 loads simultaneously to an individual broker. If a broker has exceeded that limit, DAT Solutions reserves the right to refuse to register additional loads to that broker.
What is the Collection Services Agreement?
The Collection Services Agreement is a legal contract stating the terms of the collection process. DAT Solutions must have this agreement on file before we can have Debt Recovery Resources assist you in collecting load payments.
How long do I have to wait before I submit a load for collection?
After the load was registered, there is a waiting period of 60 days before the load may be submitted for collection. At that time DAT Solutions reminds you to submit the registered load for collection if it has not been paid.
What happens if I get paid before the 60 days?
When you are paid for the load, mark the load as Paid on the Manage Loads page in Assurance. No collection activity will be initiated.
How long does it take to collect a debt?
After an initial 60-day waiting period, Debt Recovery Resources attempts to collect the debt for another 60 days. At the end of 120 days, if Debt Recovery Resources is unable to collect the payment, DAT will issue a credit to the carrier customer, up to the maximum amount specified in the freight matching service agreement. Debt Recovery Resources will continue to attempt collections on the carrier’s behalf beyond Day 120 and will issue a credit to the carrier upon collection less any credits provided to you by DAT.
What happens after I submit the debt for collection?
You will be contacted within 3 business days from Debt Recovery Resources to verify the information and proceed with the process.
How is the debt collected?
DAT Solutions partners with a leading credit collection service provider, Debt Recovery Resources. Using the load information and documentation provided by the carrier, Debt Recovery Resources will contact the debtor and attempt to collect the past due amount.
If the debt is collected
The carrier will be paid according to the fee schedule in the Collection Services Agreement.
What documentation do I need after I submit a debt for collection?
You will be contacted within 3 business days after submitting the debt for collection, to verify the information and begin the collection process. You will need to provide a copy of each of the following documents:
- the freight bill(s)
- the bill(s) of lading for each freight bill
- delivery receipt, if applicable
- proof of delivery, if bill of lading is not signed by consignee
- rate information between carrier and broker
- broker’s agreement (if any)
This information is required at the time that the debt is submitted for collection. If you are unable to provide the required documentation within 15 days, collection will not be initiated and the load will no longer be eligible for the Assurance program.
How do I update my contact information?
Simply click “My Information” at the top of any Assurance screen to update your contact information.
Who do I call if I have questions, concerns, or suggestions?
Contact the DAT Solutions Compliance Team at 800-551-8832, Monday through Friday between 6 a.m. and 4 p.m. Pacific Time (9 a.m. to 7 p.m. Eastern Time) with any questions or concerns about Assurance.