PORTLAND, Ore. – DAT Solutions announced today that the company received a Silver “Stevie” Award for Contact Center of the Year. DAT’s presentation, “A Road to Professional Development, Caring Culture, and Customers for Life,” garnered praise from the panel of judges at the awards ceremony, held on February 23 in Las Vegas. The Stevie Awards recognize excellence in customer service, contact center, business development and sales. This year’s competition received more than 2,500 nominations from organizations of all sizes and in virtually every industry, according to the Stevie Awards.
“When a customer calls DAT for service or help using our products, they’re in the hands of the best service organization in our industry,” said Don Thornton, DAT senior vice-president. “DAT is committed to customer satisfaction, and our world-class customer support organization makes that possible. They do fantastic work.”
DAT operates the largest spot freight marketplace in North America, and is also a three-time winner of the Award for Best Small Contact Center, having been honored by the International Customer Management Institute (ICMI) in 2017, 2010 and 2007. DAT is the only company that has been honored more than once by ICMI.
“Our customer service people typically handle as many as 25,000 phone calls, emails, or chat sessions in an average month,” said Laura Mendoza, Director of Customer Service at DAT. “To make their jobs more efficient, DAT has invested in extensive training facilities and systems for our customer reps, as well as new phone and chat technologies, Mendoza said. “These investments in our team demonstrate DAT’s commitment to customer service, enabling us to respond quickly and effectively to our customers’ needs.”
Mendoza oversees a team of customer specialists who are trained across DAT’s entire line of software products and services for transportation and logistics professionals.