Carrier Detention Survey

Nearly 63 percent of drivers spend more than three hours at the shipper's dock each time they're getting loaded and unloaded, according to a survey by DAT Solutions. The survey was completed by 257 carrier customers and 50 broker customers. Brokers were twice as likely to pay detention fees when reimbursed by their shipper customers, but only 3 percent of carriers said that they were able to collect detention fees on at least 90 percent of their claims.

Below are the questions answered by carriers. Click each question to expand. Click here to view broker responses.

Detention means I’m at the dock waiting to be loaded or unloaded for more than how many hours?

When you first park your truck to load/unload, the shipper has a 2 hour grace period to get the work done. Is anything beyond 2 hours considered detention?

How do you schedule your pick-ups or deliveries?

If you arrive early, how often are you able to pick up or unload?

If you arrive late, how often are you and/or your company penalized?

How big of a problem is detention to your operation?

On average, how long do you spend at the dock either being loaded or unloaded?

When you negotiate with a shipper/broker to move a load, what percent of the time are you paid a detention fee?

When you are paid detention, what is a typical hourly fee?

During the course of a year, how often are you detained?

Are you primarily detained by a few shippers or is detention common across all shippers?

Where would you rank detention among all the challenges facing your company?

When my truck(s) are detained, how often does the following occur?

When you’re waiting at the dock, how are you treated?

When you complain to a broker or shipper about detention, what was the outcome? (More than one could have been selected)